Refund Policy

1. Overview

All payments for Scravity services are processed by Paddle.com, who acts as our authorized Merchant of Record and reseller. When you make a purchase, you are entering into a transaction with Paddle, and they handle all payment processing, tax collection, and—where applicable—refunds according to their established policies and local consumer protection laws.

Because Scravity provides digital services where credits are allocated instantly and can be consumed immediately upon delivery, our refund policy reflects this nature while still respecting your statutory consumer rights where they apply.

2. General Refund Policy

Unless required by applicable law or covered under specific circumstances outlined below, all transactions are non-refundable and non-exchangeable.

This standard policy applies because:

• API credits are delivered instantly to your account upon successful payment
• Credits can be consumed immediately through API calls
• Digital services cannot be "returned" like physical goods
• Once service has been rendered (credits used), value has been received

3. Your Statutory Consumer Rights

Depending on your jurisdiction and local consumer protection laws, you may have statutory rights to withdraw from a digital purchase within a cooling-off period. These rights vary by location and take precedence over any supplier policy when they apply.

When You May Be Eligible:

• You request withdrawal/refund within the statutory timeframe applicable to your country
• No credits have been consumed or API calls made using the purchased amount
• The service has not been actively used or accessed beyond basic account creation
• You have not expressly waived your withdrawal rights by commencing use of the service

When Rights May Not Apply:

• Digital content delivery has commenced with your consent (you started using the service)
• You gave explicit consent to waive cooling-off rights before or during purchase
• The purchase was made by a business (B2B) rather than a consumer—consumer protection laws typically do not cover B2B transactions

4. Refund Eligibility Criteria

To be considered for a refund (whether under statutory rights or discretionary review), all of the following must generally apply:

5. Non-Refundable Situations

Refunds will not be issued in the following situations, consistent with Paddle's policy:

• Credits Consumed: Any portion of purchased credits has been used for API calls—service is considered partially or fully rendered (per Paddle: "Items that are delivered and fully accessible immediately may be non-refundable once delivered")
• Request Outside Window: Refund request submitted after the applicable statutory or discretionary deadline
• Change of Mind After Use: You no longer need the service after having already used it
• Fraud or Abuse: Evidence of fraudulent activity, refund abuse, chargeback abuse, or manipulative behavior (per Paddle: "Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour")
• Account Violations: Account suspended or terminated due to Terms of Service breaches
• Partial Period Cancellation: Requesting prorated refund for unused time within an active billing cycle—subscriptions run until the current period ends; cancellation prevents future billing only
• Account Deletion: Unused credits remaining at time of account deletion are forfeited, not refunded

6. Discretionary Refunds

In certain circumstances, Paddle may consider refund requests on a discretionary, case-by-case basis, even if not required by law. This is entirely at Paddle's sole discretion.

• Discretionary refunds are not guaranteed — submission does not mean approval
• Each request is reviewed individually based on its merits
• Factors considered include: reason for request, account history, timing, usage/consumption level, plan type, and applicable contractual terms
• Paddle may approve full refund, partial refund, or decline entirely at their sole discretion
• A past discretionary refund does not create precedent or future obligation (per Paddle: "Any discretionary refund granted by Paddle is voluntary and does not create an obligation to provide refunds in the future")

Discretionary requests should be submitted within 14 days of the original transaction date for consideration (per Paddle Section 7.1).

7. Refunds for Technical Issues or Product Defects

If you experience persistent technical issues that materially prevent you from accessing or using paid features as described:

1. Contact Scravity support first at support@scravity.com — describe the issue in detail so we can attempt to resolve it
2. Allow reasonable time for resolution — most technical issues can be identified and fixed once reported
3. If unresolved after good-faith effort — contact Paddle buyer support with details of the issue and our response

Where evidence shows a material defect preventing access to features or benefits as described, Paddle will issue a refund in accordance with applicable consumer protection laws (per Paddle Section 4: "If you experience persistent technical issues with the Product... where evidence of a material technical or Product defect, Paddle will issue a refund in accordance with applicable consumer protection laws").

This does not affect your rights in relation to products which are not as described, faulty, or not fit for purpose.

8. Subscription Cancellation vs. Refund

It's important to understand the difference between these two actions:

To cancel your subscription or request cancellation:

Email us at support@scravity.com with your registered email address and a brief note requesting subscription cancellation. We'll process it promptly, and your subscription will remain active until the end of your current billing period—at which point recurring billing stops automatically.

Alternatively, per Paddle's policy: "If you are not sure of the details of your Transaction or whether you are eligible for a refund, you may still cancel the subscription at any time to prevent future billing. The cancellation will take effect at the end of the billing period of your subscription."

9. How to Request a Refund

Step 1: Gather Information

Before submitting, please have ready:

• Your registered email address
• Transaction/order ID (from your Paddle receipt email)
• Date of purchase
• Reason for refund request

Step 2: Submit Your Request

You can submit a refund request through either channel:

Step 3: Review and Decision

1. We/Paddle verify your usage history against eligibility criteria
2. If eligible under statutory rights: processed as a matter of law
3. If requesting discretionary review: case evaluated on individual merits by Paddle
4. You receive notification of approval or denial with explanation

10. Processing Timeframes

Refunds are always returned to the original payment method used for purchase. Upon approved refund issuance, access to the relevant Product/credits will cease immediately (per Paddle Section 1.6).

11. Chargebacks and Payment Disputes

We encourage you to contact us before initiating a chargeback or payment dispute with your bank or card issuer. Many issues can be resolved quickly through direct communication (per Paddle: "We encourage you to contact Paddle prior to raising a request for a chargeback").

If you do initiate a chargeback:

• Access to relevant services may be temporarily suspended while the matter is reviewed (per Paddle Section 6.2)
• Paddle will provide payment details and relevant consent records to your payment provider during dispute resolution
• This process does not affect your lawful rights to dispute charges under card-scheme or consumer-protection rules (per Paddle Section 6.4)

Repeated or frivolous chargebacks may result in permanent account suspension.

12. About Paddle's Role

Paddle.com is not just a payment processor—they act as the authorized Merchant of Record (MoR). This means:

• You are purchasing from Paddle, who then grants you access to Scravity's services
• Paddle handles tax calculation, collection, and remittance globally
• Paddle manages compliance with consumer protection laws across jurisdictions
• Paddle makes final decisions on refunds based on their policies and applicable law
• All financial transactions flow through Paddle's systems—not ours

For comprehensive information on Paddle's complete refund practices, consumer rights handling, and detailed policies by jurisdiction: